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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Cathy Osborn

April 8, 2025

5  out of  5
rating by Cathy Osborn
"I can't say enough about how friendly and professional this agency is. They are always helpful and willing to answer questions. I highly recommend."
We responded:
"We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know!"
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Chelsey Garren

April 1, 2025

5  out of  5
rating by Chelsey Garren
"The best insurance office in the state of TN! Ask for Alex, he will take great care of you."
We responded:
"Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs."
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Lisa Lisa

April 1, 2025

5  out of  5
rating by Lisa Lisa
"Alex & Jake saved me money on my auto AND home owner's insurance! They are very professional, personable & conscientious, providing excellent service! Highly recommend."
We responded:
"We appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help!"
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Jeff Lewis

April 1, 2025

5  out of  5
rating by Jeff Lewis
"I have known Jake since 1998 and can’t say enough good things in regards to his character. He recently helped me out with a policy for my boat and did so after hours so that I could get it from the dealership. I would highly recommend letting Jake from State Farm handle all of your insurance needs."
We responded:
"Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help!"
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Jack Pressley

March 31, 2025

5  out of  5
rating by Jack Pressley
"Jake and his team are top-notch. They are always helpful and understand the customers' needs. I can't recommend them enough!"
We responded:
"Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs."
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Doug Atkins

March 29, 2025

5  out of  5
rating by Doug Atkins
"Have been a client of Jake’s for years. Got in a bind and needed a quick policy and Jake drove into the office on a Friday night to take care of us. That’s customer service."
We responded:
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"
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Molly Barbour

March 10, 2025

5  out of  5
rating by Molly Barbour
"Never have any issues getting the help I need almost immediately!!!"
We responded:
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"
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Matthew McKee

February 28, 2025

5  out of  5
rating by Matthew McKee
"Jake is my go through thick and thin. Great person to deal with if there ever is trouble."
We responded:
"Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs."
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steve McGill

February 12, 2025

5  out of  5
rating by steve McGill
"I’ve been using this insurance agency for 10+ years and I would highly recommend them."
We responded:
"We appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help!"
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Ashley Harrison

February 12, 2025

5  out of  5
rating by Ashley Harrison
"I use them for all my insurance needs. They are always very professional and helpful. Would highly recommend this office for any needs you may have for insurance."
We responded:
"Thank you for your 5-star review! My State Farm team and I are happy to be your good neighbor!"
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ROBIN WEBB

January 6, 2025

5  out of  5
rating by ROBIN WEBB
"Always professional, friendly and helpful"
We responded:
"We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know!"
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Sandy Green

May 31, 2024

5  out of  5
rating by Sandy Green
"After being involved in an accident with a Farm Bureau insured customer, I was treated rather poorly by the local Farm Bureau claims adjuster, Paul Anderson. It took several days for the claims department to take possession of my vehicle from the wrecker yard and then the subsequent settlement for it. I was issued a rental car and was given a week of use after the claim was settled but wasn’t issued the settlement check until there was only three days of rental left. When I called to ask for an extension on the rental, Farm Bureau’s adjuster was fairly rude and I was told summarily no. My wife called our State Farm agents office, Jake Swiden, who told her he would interact with Farm Bureau as our advocate and see what if anything could be done to extend the time on the rental car. Our agent Tim, was treated even more rudely and even hung up on after being told “nothing could be done”. We are very happy to be with State Farm who has helped us a lot over the years."
We responded:
"Thank you for the kind words Sandy. We are glad that were able to help with the claim even though it was with a different carrier. With so many choices when it comes to insurance providing a good customer service experience is one way to be a step above the rest. Thank you again for taking the time to share your experience with my office"
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Denise Custer

April 19, 2024

5  out of  5
rating by Denise Custer
"Tim called us back after we left a message and took care of what we needed. State Farm is the best!!!!!!"
We responded:
"Thank you Denise We appreciate your business and will always do our best to live up to the 5 star review!"
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Chuck Ledford

April 1, 2024

5  out of  5
rating by Chuck Ledford
"Helpful and knowledgeable...always a pleasant experience."
We responded:
"Thank you Chuck We appreciate you as a customer and were glad you are happy with our service."
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Sylvia Haney

December 27, 2022

5  out of  5
rating by Sylvia Haney
"Jake and staff are the best. If your in need of insurance, they will take good care of all your needs. They have taken care of me for 13 years,"
We responded:
"Thank you for the 5 star review I have enjoyed having you as a customer for so many years. Happy Holidays!"
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greg maynard

October 4, 2022

5  out of  5
rating by greg maynard
"Awesome"
We responded:
"Thank you Greg!"
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Harley Davidson

August 28, 2022

5  out of  5
rating by Harley Davidson
"Good people. Helpful"
We responded:
"Thank you for the kind comments we do our best to take care of our customers in this agency."
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Chanda Davis

May 20, 2022

5  out of  5
rating by Chanda Davis
"Jai Atkins has been extremely helpful. I have numerous policies and have required assistance many times. Jai has answered all my questions concerning my coverage. In addition, I believe he had my interest at heart and found the best coverage for me at a good rate. All of Jai’s responses were prompt and professional. When it came to a recent claim, he helped me navigate through the process. He truly went the extra mile! I cannot thank him enough!!"
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Tonya Lowe

April 29, 2022

5  out of  5
rating by Tonya Lowe
"I love state farm the people are very nice abd they help when I have question I would recommend this insurance company to anyone and they are very sweet"
We responded:
"Thank you Tonya for the kind words! We are here for you whenever you need our help and will always do what we can to make sure your experience here is the best in the industry:)"
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Chris L

February 14, 2022

4  out of  5
rating by Chris L
"Very friendly customer service."
We responded:
"Thank you for your review we will do our best to hold up to your standards of customer service"
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Andrew Jobe

October 14, 2020

5  out of  5
rating by Andrew Jobe
"Jai, Jai he’s the man. If he can’t do it know one can! Jai Atkins was very professional when I spoke with him. He was very knowledgeable and friendly while discussing various plan options."
We responded:
"I'm glad you had a great experience in my office it's our goal to do the best we can for everyone and we are very happy to have Jai on board!"
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blake hunt

October 14, 2020

5  out of  5
rating by blake hunt
"Jai Atkins is one of the most professional, hard working guy I know! He will treat you on you want to be treated. This is a guy you want on your side"
We responded:
"Thank you for taking the time to give us a review."
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nick lukins

October 14, 2020

5  out of  5
rating by nick lukins
"Ask for Jai Atkins! He was very helpful and answered all my questions. He knows what he’s talking about no doubt about it. He will help you with anything and everything. Very professional and quick experience. HIGHLY RECOMMEND!!!"
We responded:
"Thank you for the recommendation we will continue do the best we can to help people like yourself make the right decision."
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Evan Swanson

October 14, 2020

5  out of  5
rating by Evan Swanson
"I am new to State Farm from another insurance company and couldn’t be more pleased with the services I was provided. I was helped by Jai Atkins and he made the switch much easier than anticipated. He also helped me find the lowest rates. Overall, I am pleased that I made the switch to State Farm, and glad I was treated with the upmost respect by the employees."
We responded:
"Thank you for allowing us to be your new insurance agency moving forward."
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Kelli Sauder

October 3, 2020

5  out of  5
rating by Kelli Sauder
"Very professional and convenient location."
We responded:
"Thank you for the kind words we are glad you are happy with our service."